KPMG Banking News

Living up to customer expectations: Talking to bank CEOs


“The global banking sector is facing unprecedented disruption, and Kazakhstan is no exception. What are the opportunities leading bank CEOs see in the market and what steps have they taken to turn the current disruption into a competitive advantage?


KPMG International surveyed 120 bank CEOs around the world to find out how they plan to grow in the new and current reality.  I am pleased to share the survey findings with you, and to explore three key themes – customer experience, innovation and cyber security – and to provide KPMG’s perspective on the opportunities and challenges facing banks as they strive to transform in a changing environment.


The first article from this series is “Living up to customer expectations: Talking to bank CEOs” by Mitch Siegel, National Financial Services Strategy and Transformation Leader, KPMG in the US. In his article, Mitch explores how bank CEOs are achieving customer centricity. To read the article, please follow the link.

 KPMG Banking News

To learn more about the themes raised in this series – or to discuss your own unique challenges – we would be delighted for you to contact us at KPMG.”

Ashley Clarke, Partner, Chief Operating Officer, Head of Audit, KPMG in Kazakhstan and Central Asia

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